Shipping Policy
At Brace Direct, we are committed to providing fast, reliable shipping across the United States and internationally. Below, you will find all the details regarding our shipping timelines, delivery options, and policies.
Processing & Shipping Times
- Orders are processed Monday-Friday, 9:30 AM - 5:00 PM EST (excluding federal holidays).
- Orders placed after 2:00 PM EST or on weekends will be processed on the next business day.
- Ensure your shipping address is accurate before completing your order.
- Orders must be shipped to a secure address to ensure delivery (see Lost Package Policy below).
Shipping Costs
🚚 FREE SHIPPING: We currently offer FREE standard shipping on all orders within the continental United States.
For Alaska, Hawaii, U.S. Territories, and international orders, additional shipping fees may apply.
🚀 Expedited shipping is available at checkout for an additional fee.
Shipping Methods & Estimated Delivery
| Shipping Region | Estimated Delivery Time | Additional Details |
|---|---|---|
| Continental U.S. (Street & PO Box) | 3-6 Business Days | FREE SHIPPING |
| Alaska & Hawaii | 6-10 Business Days | Additional shipping fees may apply. |
| U.S. Protectorates & Canada | 6-10 Business Days | Additional shipping fees may apply. |
| APO/FPO (Military Addresses) | 15-30 Business Days | Delivery may be delayed due to military processing. |
| International Shipping | 10-25 Business Days | Customs fees may apply. |
Lost Package Policy
- Packages marked as "Delivered" by the carrier are not eligible for refunds.
- If you cannot locate your package, please check with neighbors, front desk staff, or building management before submitting a claim.
- If your package is lost, file a claim with the appropriate carrier:
- FedEx: 1-800-463-3339
- USPS: Contact your local post office
- UPS: 1-800-742-5877
- Once the carrier determines the package is lost, contact us with your case number for further investigation.
Sales Tax
Sales tax applies to orders shipped to the state of Tennessee in accordance with local regulations.
Payment Methods
We accept the following payment options:
- ✅ All major credit cards
- ✅ PayPal
- ✅ Shop Pay (Installment Payments Available)
⚠️ Split payments are not available. If paying with a gift card or international credit card, please use PayPal to avoid order cancellation.
Contact Us
If you have any questions regarding your order or shipping details, please contact our customer support team:
- 📧 Email: service@brace.direct
- 📞 Phone: 1-800-257-5870
- 📍 Business Hours: Monday-Friday, 9:30 AM - 5:00 PM EST
