Refund policy

Returns & Exchange Policy

• Returns and exchanges will be accepted within 30 days of purchase.
• Customers must email us at service@brace.direct to obtain a prior authorization code before shipping a return or exchange. 
• Once authorized the customer will be responsible for shipping the product to the address provided.
• The return shipping cost for orders is the responsibility of the customer.
• If the item returned is worn, damaged, or not in its new/original packaging, it is subject to restocking fees and an exchange will not be granted.
• If you are exchanging please email us with the product or size you would like along with a contact telephone number.
• Once your return is received and inspected, your return/exchange will promptly be processed.
• Shipping costs may not be refunded unless an incorrect or defective item was sent.

 * Please note that we cannot guarantee your return or exchange without the addition of a package tracking service. Please keep that information for your records.

 Lost Package Policy 

• Packages that show delivered via tracking number are not eligible for refunds. We ask that you please check with your neighbors and other occupants before submitting a claim.  Packages can often be recovered or located by the carrier via a claim. Please contact the appropriate carrier to start a claim.  FedEx- 1-800-463-3339; USPS- Local post office phone number; UPS 1-800-742-5877.  If the carrier determines that the package is lost, please contact us with your case number so that we can investigate further and assist you.