Shipping & Returns

Shipping Information

• Our business days are Monday-Friday 9:30 am - 5:00 pm EST. We are closed during most federal holidays within the United States.
• Please do not include both a physical address AND a PO Box. Orders containing both will be sent to what is first in the address line by default.
• Orders placed on weekends and after 2:00 pm EST on weekdays may not be processed until the next available business day.
• Please review your order and shipping information to make sure all the information is accurate before submitting.
• All orders must be placed with a secure address to ensure delivery.  See Lost Package policy. 

 Standard Shipping

• Continental US Street and PO box: 3-6 business days**
• Alaska and Hawaii Street and PO box: 6-10 business days**
• US Protectorates and Canada Street and PO box: 6-10 business days**
• APO/FPO Street and PO box: 15-30 business days
• International outside US: 10-25 business days

 * There will be a surcharge for expedited shipping or for orders shipping to Alaska, Hawaii or Continental US PO boxes.
 ** Some brands may have longer handling times than others.

 Lost Package Policy 

• Packages that show delivered via tracking number are not eligible for refunds. We ask that you please check with your neighbors and other occupants before submitting a claim.  Packages can often be recovered or located by the carrier via a claim. Please contact the appropriate carrier to start a claim.  FedEx- 1-800-463-3339; USPS- Local post office phone number; UPS 1-800-742-5877.  If the carrier determines that the package is lost, please contact us with your case number so that we can investigate further and assist you. 

Sales Tax

• Sales Tax will be charged in the state of Tennessee

 Returns & Exchange Policy

• Returns and exchanges will be accepted within 30 days of purchase.
• Customers must email us at service@brace.direct to obtain a prior authorization code before shipping a return or exchange. 
• Once authorized the customer will be responsible for shipping the product to the address provided.
• The return shipping cost for orders is the responsibility of the customer.
• If the item returned is worn, damaged, or not in its new/original packaging, it is subject to restocking fees and an exchange will not be granted.
• If you are exchanging please email us with the product or size you would like along with a contact telephone number.
• Once your return is received and inspected, your return/exchange will promptly be processed.
• Shipping costs may not be refunded unless an incorrect or defective item was sent.

 * Please note that we cannot guarantee your return or exchange without the addition of a package tracking service. Please keep that information for your records.

Payment Options

• We accept all major credit cards and PayPal as payment.
• We are not able to accept split payments. 
• If wanting to pay with a gift card or international credit card, please check out with your PayPal account to avoid cancellation. 

If you have an additional questions or concerns please call or email, service@brace.direct